PRODUCT BUSINESSES · COMING SOON
What sold, what came back and what customers asked.
Review orders alongside refunds, fulfilment and customer-care records. Keep the figures for the trading meeting consistent with the records the team works from.
Sales and returns
Compare periods and see the adjustments behind a total. Where cost data is available, include it in the review by product, channel or location.
Customer care
See whether the same question or fault keeps appearing against a product. Give the team the relevant orders and cases to investigate.
Aftercare
Organise agreed follow-up around product guidance, warranties and previous contact. Set review requirements for refunds, commercial changes and customer communications.
Example: the weekly trading and care report
- Reads
- Orders, refunds, product data, fulfilment status and support records.
- Checks
- Like-for-like periods, repeated issues and missing information.
- Produces
- A trading summary and a list of customer-care cases to review.
- Leaves with people
- Promotions, refund decisions and other specified changes requiring approval.
Bring the report you rebuild every week.
Tell us which systems it uses, who prepares it and what the team needs from it.
HoWA Business is coming soon.
Business has its own account and agreement. Becoming a provider or partner in HoWA Home or Living is a separate choice.